FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
I Have Not Received My Email Confirmation yet
Please check all your folders on your email inbox including junk folder. If you still cannot find the email, please let us know and we will investigate.
I Have Forgotten My Password
There is a link for forgotten password. Please go through this to reset. If you have forgotten your login username/email then we will ask for additional proof with respect to your ownership of the account.
My Card Payment Is Not Working
Please check with your card provider if you have exceeded your balance. If there is no issues, we do implement a very strict fraud policy. If you think this is the case, please contact us and we will try to resolve. Additional proof may be required to ensure our fraud team are satisfied for your order to go through.
My Tracking Info Is Not Working
Please Allow 24 hours before checking online for your tracking order status. You should have got a tracking number sent to you by email when your order status become completed, or you can find your tracking number on My Account on the website.
Which Payment Methods Are Accepted
We accept direct bank transfers for wholesalers, as well as PayPal and credit cards for online purchases
Do I Have To Pay Extra For Added Nozzles
Every cylinder will have a free nozzle.
Do I Have To Be Registered As A Business For Wholesale Orders
If you’re interested in ordering bigger volumes then you do need to be a registered business in the UK to purchase. Please contact us to discuss.
Do You Deliver Outside The UK
Sorry, we only sell and deliver to UK customers and addresses only.
What Documents Do I Need To Place Wholesale Orders
As we value our relationship with our wholesalers, we want all our wholesalers to confirm the legitimacy of their company and that they are the official owner. All company information that you submit is strictly confidential and will not be shared with others.
Where Are You
Our office location is in London, South England, United Kingdom. You are able to contact us by email on info@fast-gas.co.ukor use our contact us form on the website. Please be assured, we will get in touch with you.
Why Has My Order Not Arrived
All orders from this website please allow 1 to 3 business days to reach you. Sometimes it is out of our control as we rely on our transporters to deliver to you. Please read our Shipping Policy, if you have further query then please do contact us and we will do our utmost to resolve. Please track your order by using the website link or go to the courier site.